FREXCHANGE & RETURNS
EXCHANGE & RETURNS
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return.
There’s no cost to exchange your purchase，but customers are responsible for all taxes and duties.
Please make sure your items are returned new, unused and with brands’ tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our customer care team by emailing customercare@soiefleurie.com if you have any further questions.
RECEIVING A REFUND
Your refund will be credited to the original payment method , please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
OUR POLICY
All items must be returned new, unused and with brands’ tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
Late Returns
Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of SicileLand.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal use by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
Colors
We have made every effort to display the colors of our products that appear on Sicile Land as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.